![]() Our mission is to simplify the business the side of healthcare with our technology and our best-in-class. Innovation That Drives Patient Payments Since 1993, Rectangle Health has been making a difference in the healthcare community with solutions that enable financial and operation health for practices, ultimately leading to healthy patients. With comprehensive reporting and customizable API-based dashboards, Rectangle Health has the ability to monitor and optimize its team’s performance and positively impact customer satisfaction.Ĭustomizable dashboards offer live views of performance against service level agreements (SLAs) and key metrics to easily identify areas for improvement to coach agents and improve customer experience. Rectangle Health empowers practices with technology that simplifies the business side of healthcare. Rectangle Health 2,803 followers on LinkedIn. Talkdesk for Salesforce easily connects with its growing customer database to reduce average handle time and caller wait time by providing agents immediate access to caller information through automatic screen pops.Īdditionally, Rectangle Health benefits from accurate, real-time reporting through Talkdesk Analytics and Insights, providing crucial business intelligence to look ahead and set proper service levels with advanced forecasting. Rectangle Health leverages Talkdesk CX Cloud to gain visibility and metrics into customer calls, tools for increased agent efficiency and a seamless integration with Salesforce. ![]() “The agility, flexibility and stability of Talkdesk CX Cloud allows us to more easily manage customers’ needs through their product innovation and seamless integrations in an easy-to-use and comprehensive solution.” Rectangle Health helps dental practices and DSOs drive revenue by increasing patient payments and streamlining practice management and payment processing. “While our industry expertise and patented technology set us apart in this highly competitive marketing place, our ability to provide superior support by leveraging innovative solutions allows us to foster customer loyalty.” “We greatly value the trust healthcare providers have put in us to help them drive patient payments, so providing them with a positive and consistent customer experience is a responsibility we take seriously,” said Joe Rocchio, vice president of operations, Rectangle Health. With easy CRM integration through Talkdesk for Salesforce, Rectangle Health successfully unified its sales and support operations for its more than 60,000 healthcare clients and received increased visibility into key performance indicators and metrics critical to meeting expected service levels. Rectangle Health selected Talkdesk CX Cloud for its ability to drive increased agent effectiveness, provide operational flexibility and overall call quality consistency – therefore increasing overall customer service efficiency. Rectangle Health has selected Talkdesk CX Cloud as its contact centre solution for customer service and customer implementation operations.
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